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Moderation: How it Works and How to Enable or Disable It

Decide whether ads on your Listivo site go live the moment a user submits them or wait for review first. This guide covers switching moderation on or off, appointing moderators, and approving, declining, editing or deleting pending ads.

2 minute read

Posting Options: Automatic Publishing or Moderation

Listivo provides two options for posting ads: registered users can publish them immediately, or they can be moderated by you and your team. If you prefer automatic publishing, please ensure that you have unchecked this option:

Listivo Panel > User Panel > Moderation tab in WordPress admin, with the Enabled checkbox left unticked and arrows pointing at it

Enabling Moderation and Adding Moderators

If you need moderation, simply enable the checkbox. You may also select the Re-Approval option, which will require moderation again if the ad is edited. Optionally, in the Moderators section, you can add users who will have access to the Moderation page in their panel, enabling them to approve, decline, or edit ads.

The same Moderation tab with Enabled ticked, Re-Approval left unticked, and two moderators named Edmund Bell and Paula Austin added to the Moderators field

Moderating Ads on Listivo

You can now moderate ads by going to the Moderation tab in your User Panel.

The front-end user panel with the Moderation tab open, the Pending filter selected, and one pending ad for an iPhone 13 Pro case listed with its user and status

Actions for Pending Ads

When you click on Actions you will see the following options for pending ads:

The Actions dropdown for a pending ad, listing Approve, Decline, Edit and Delete

If you click Approve, the ad becomes active.

If you click Decline, a popup appears where you can provide optional information about why you declined the ad.

The Decline popup with a text box holding a reason for rejecting the ad, and Decline and Cancel buttons
Delete cannot be undone
If you click Delete, the ad is permanently removed from your website.

If you click Edit, you are redirected to a new page with the form filled out by the user.

The Edit Ad page showing the General info section, with the ad name, category, location and price fields already filled in from the user's submission

The Edit Ad form is slightly different from the corresponding Add Ad form, as it includes a useful button called Actions at the end. This button allows you to take action, such as approving the ad. The available actions may vary depending on whether the ad is active, pending, or a draft. The screenshot below shows the button for a pending ad:

The Actions dropdown at the foot of the Edit Ad form, offering Approve, Decline and Delete, next to the Save Ad button

Notifying Users of Approval or Decline

You can use the notification system to send users an email or SMS to inform them whether their ad was approved or declined. For more information, please refer to the article on notifications.

Caution: Why Publishing Draft Ads on Listivo is Not Recommended

Note that Drafts are ads that were not finished by the user or have already expired. They wait for user action to be completed. If you are a moderator, you should work with Pending ads instead of drafts, as shown below.

The Moderation tab with the Draft filter selected and the Actions dropdown open on a draft ad, showing Publish, Edit and Delete
Publishing a draft makes it permanent
For a Draft ad, clicking Publish changes the ad's status to Active and it stays visible on your website until it is removed or trashed by someone with the appropriate permissions — the user or a moderator.

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