What Premium Support covers
Premium Support is help with your own website, by email, from the people who build the theme. It covers fixing problems on your site and helping you set up what the theme can do.
2 minute read
When something is wrong
- Errors, white screens and broken pages. We find the cause and fix it on your site.
- Plugin conflicts, also with plugins that are not ours. We find which plugin causes it and settle it.
- Slow pages, failed updates and server settings.
- Trouble installing or updating the theme.
When you want more from the theme
- Setting up what the theme offers, such as new fields, search filters and how listings are shown.
- Theme options and display changes, with clear steps and examples.
- Advice on plugins and services that work well with the theme, such as maps, payments and email.
How it works
Write to us by email or send us a message. If we need to look at your site, we ask for access in the reply. Everything happens in writing, so you keep a record of what was done.
Where custom work starts
Building a new feature to your own plan, or designing whole new pages, is custom work. We do it as a custom website, and we tell you when a request is custom work before anything is done.
Who has Premium Support
- Every theme bought directly on tangiblewp.com comes with 12 months of Premium Support.
- Site Care plans include it for as long as the plan runs.
- Anyone who runs one of our themes can add 12 months for $59. It is one payment, not a subscription.
Ask the people who build Listivo
We answer by email from support@tangiblewp.com. With Premium Support, we also fix your site when something breaks.
We can also run your site for you, or build a new one.
Was this guide helpful?